Similar Items: An explanation of consumer complaint behaviour concerning performance failure of major electrical household appliances
- Consumers’ motives for complaint behavioural intentions following in-store service failures in the clothing retail context
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- Script-elicitation and script organization within the consumer decision-making context for acquisition of major household appliances
- The relationship between negative emotions and consumer complaint intention following clothing retailers’ in-store service failures
- An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
- The significance of environmental issues and contextual circumstances during South African consumers’ pre purchase evaluation of major household appliances
Author: De Klerk, Helena Maria
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