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Resilience and conscientiousness as predictors of burnout amongst call centre employees
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The relationship between authentic leadership, job demands, job resources, psychological capital, and burnout in a call centre work environment
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre
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Work dysfunctions and their consequences as experienced by call centre agents
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The efficacy and feasibility of incorporating a standing workstation for perceived low back pain and disability, among call centre workers : a pilot single case study
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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives
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The relationship between job demands, job resources, engagement, burnout and intention to quit
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'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing
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Fear of covid-19 and call centre operator engagement and burnout
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Generating a theory from predicting the success level of assurance representatives
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The relationships between the HEXACO personality dimensions and organisational citizenship behaviours within the civil engineering sector
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An investigation into the core competencies of an ideal call centre agent
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The effect of psychological empowerment on withdrawal behaviours as mediated by organisational citizenship behaviour and work engagement in a South African military university
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Engagement in call centres : exploring eliciting factors
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Performance goal orientation and personal disengagement : the influence of the persona and shadow
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The influence of transformational leadership, emotional intelligence, trust, meaning and intention to quit on organisational citizenship behaviour
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Senior leaders’ understanding of emotional intelligence and the experience of applying emotional intelligence competencies in a corporate environment in the Sub-Saharan Africa context
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Die evaluering van die kwaliteit van die opleiding van middelvlakbestuurders binne enkele geselekteerde groter privaatorganisasies in Suid-Afrika
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Job insecurity and affective organisational commitment : development and empirical evaluation of two structural models
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A comprehensive psychometric audit of an existing selection procedure
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The effect of military organisation-salient factors on affective commitment in the South African air force
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The influence of employee perceptions of corporate social responsibility on affective commitment
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Understanding employees' experience of organisational transformation in an academic institution
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The role of psychological capital in protecting the psychological well-being of individuals working in call centres
