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Author: Mbogho, Audrey J W

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System requirements for service quality appraisal system (SQAS) to be used in commercial banks by blind customers

Similar Items: System requirements for service quality appraisal system (SQAS) to be used in commercial banks by blind customers

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Customer adoption and use of the electronic statement service in online banking
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The Technique to Precisely Design the Product in a House of Quality Considering Current Customers’ Requirements
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Video quality requirements for South African Sign Language communications over mobile phones.
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An Investigation into Requirements Volatility using Systems Dynamics Modelling - The Design of a Requirements Engineering Research Tool
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Towards a system redesign for better performance and customer satisfaction : a case study of the ICTS helpdesk at the University of Cape Town
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THE IMPACT OF HRM PRACTICES ON SERVICE QUALITY IN CUSTOMER-FACING BUSINESSES
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EFFECT OF AI-ENABLED SERVICE QUALITY ON BANKS' CUSTOMER LOYALTY: MEDIATIROLE OF CUSTOMER SATISFACTION
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Measuring the effectiveness of banking e-business systems in South Africa
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Effectiveness of information and communication technology on crime prevention in the Nigeria customs service
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The role of knowledge capturing during the elicitation of system requirements in a high-reliability organisation in South Africa
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Factors influencing the adoption of blockchain technology by South African commercial banks
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The identification of requirements for a maintenance management system
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An Assessment of Quality of Customer Service Delivery in the Banking Sector of Ghana- A Case Study of Ecobank Customers
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Knowledge and challenges in the use of information and communication technology facilities for crime prevention among the Nigeria custom service
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Blind by sight : architecture as a communication device through sensory experience
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Artificial Intelligence for Customer Relationship Management in the Nigerian Commercial Banking Sector
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A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores
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Mobile banking or m-banking is becoming a prominent feature in banking operations in Nigeria with more and more banks adopting this technology in order to provide the growing population of their customers with fast, accessible, reliable and quality services. The technology of mobile banking has emerged as a possible powerful provider of bundle of banking services. The mobile banking system involves the use of a mobile device (e.g. phone) to pay for goods or services either at the point of sale or conduct of banking transactions anywhere and anytime. The study evaluated the attitude of bank customers towards the adoption of M-banking services and challenges of mobile phone in conducting banking transactions in Nigeria with analytical focus on Enugu State. The survey research approach was adopted and data were collected from 200 respondents that include bank staff and customers of selected banks in Enugu metropolis. The analysis of data was conducted using descriptive statistical technique. The study revealed that the level of adoption of mobile banking in Enugu State is still low among the middle aged respondents compared to the aged. A massive awareness program to publicize the purpose and benefits derivable from the use of mobile banking should be encouraged. This, it is hoped, will boost the level of adoption of mobile banking services because of the convenience and accessibility offered by this banking platform.
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ENHANCING PROJECT QUALITY THROUGH EFFECTIVE REQUIREMENTS MANAGEMENT
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An efficient management system for large digital object collections
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A framework for computer-based knowledge management systems
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Peer-to-peer systems for simple and flexible information sharing
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Effective use of value‐added features and services of information retrieval systems in an academic environment
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Harnessing open sound control for networked music in VST systems