Similar Items: An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
- An explanation of consumer complaint behaviour concerning performance failure of major electrical household appliances
- Script-elicitation and script organization within the consumer decision-making context for acquisition of major household appliances
- The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour
- The significance of environmental issues and contextual circumstances during South African consumers’ pre purchase evaluation of major household appliances
- Profiling Botswana consumers of furniture, appliances and electronics : demographics, lifestyle, values, shopping motivation, product-attitudes and information sources
- An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
Similar Items: An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
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- The relationship between negative emotions and consumer complaint intention following clothing retailers’ in-store service failures
- An explanation of consumer complaint behaviour concerning performance failure of major electrical household appliances
- Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context
- Consumers’ motives for complaint behavioural intentions following in-store service failures in the clothing retail context
- The relevance of public complaints commission to Nigeria economic development.