Patel, K., & Chohan, R. (2025). Customer resistance to chatbots in financial services: A social exchange theory perspective. School of Management Studies.
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Chicago Style (17th ed.) Citation
Patel, Kayla, and Raeesah Chohan. Customer Resistance to Chatbots in Financial Services: A Social Exchange Theory Perspective. School of Management Studies, 2025.
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MLA (9th ed.) Citation
Patel, Kayla, and Raeesah Chohan. Customer Resistance to Chatbots in Financial Services: A Social Exchange Theory Perspective. School of Management Studies, 2025.
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Warning: These citations may not always be 100% accurate.