Van Pallander, S., & Human, G. (2014). Market orientation of frontline employees and its impact on service quality and productivity within the South African contact centre industry. School of Management Studies.
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Chicago Style (17th ed.) Citation
Van Pallander, Sharlene, and Gert Human. Market Orientation of Frontline Employees and Its Impact on Service Quality and Productivity Within the South African Contact Centre Industry. School of Management Studies, 2014.
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MLA (9th ed.) Citation
Van Pallander, Sharlene, and Gert Human. Market Orientation of Frontline Employees and Its Impact on Service Quality and Productivity Within the South African Contact Centre Industry. School of Management Studies, 2014.
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Warning: These citations may not always be 100% accurate.