Roos, V. (2013). An investigation into the core competencies of an ideal call centre agent. University of Pretoria.
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Chicago Style (17th ed.) Citation
Roos, Vera. An Investigation into the Core Competencies of an Ideal Call Centre Agent. University of Pretoria, 2013.
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MLA (9th ed.) Citation
Roos, Vera. An Investigation into the Core Competencies of an Ideal Call Centre Agent. University of Pretoria, 2013.
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Warning: These citations may not always be 100% accurate.