Lubbe, K. (2013). Factors influencing performance of call centre agents: A study of a South African outsourced call centre. University of Pretoria.
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Chicago Style (17th ed.) Citation
Lubbe, Kevin. Factors Influencing Performance of Call Centre Agents: A Study of a South African Outsourced Call Centre. University of Pretoria, 2013.
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MLA (9th ed.) Citation
Lubbe, Kevin. Factors Influencing Performance of Call Centre Agents: A Study of a South African Outsourced Call Centre. University of Pretoria, 2013.
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Warning: These citations may not always be 100% accurate.