Kruger, P. (2013). Translating customer service expectations into supporting business processes. University of Pretoria.
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Chicago Style (17th ed.) Citation
Kruger, P.S. Translating Customer Service Expectations into Supporting Business Processes. University of Pretoria, 2013.
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MLA (9th ed.) Citation
Kruger, P.S. Translating Customer Service Expectations into Supporting Business Processes. University of Pretoria, 2013.
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Warning: These citations may not always be 100% accurate.