Chipp, K. (2018). Homophily, relative deprivation and customer service. Do perception of sameness and group comparative identification affect service quality? University of Pretoria.
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Chicago Style (17th ed.) Citation
Chipp, Kerry. Homophily, Relative Deprivation and Customer Service. Do Perception of Sameness and Group Comparative Identification Affect Service Quality? University of Pretoria, 2018.
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MLA (9th ed.) Citation
Chipp, Kerry. Homophily, Relative Deprivation and Customer Service. Do Perception of Sameness and Group Comparative Identification Affect Service Quality? University of Pretoria, 2018.
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Warning: These citations may not always be 100% accurate.