Petzer, D. (2019). Drivers of the service recovery time zone of tolerance in a B2B context. University of Pretoria.
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Chicago Style (17th ed.) Citation
Petzer, Danie. Drivers of the Service Recovery Time Zone of Tolerance in a B2B Context. University of Pretoria, 2019.
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MLA (9th ed.) Citation
Petzer, Danie. Drivers of the Service Recovery Time Zone of Tolerance in a B2B Context. University of Pretoria, 2019.
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Warning: These citations may not always be 100% accurate.