Viljoen, P. (2020). The influence of business process management on customer satisfaction: A multi-case study. University of Pretoria.
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Chicago Style (17th ed.) Citation
Viljoen, Philip. The Influence of Business Process Management on Customer Satisfaction: A Multi-case Study. University of Pretoria, 2020.
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MLA (9th ed.) Citation
Viljoen, Philip. The Influence of Business Process Management on Customer Satisfaction: A Multi-case Study. University of Pretoria, 2020.
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Warning: These citations may not always be 100% accurate.