Chipp, K. (2022). Measuring customer loyalty using perceptions of trust, service quality, and switching costs as well as customer satisfaction in the life insurance industry – a replication study. University of Pretoria.
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Chicago Style (17th ed.) Citation
Chipp, Kerry. Measuring Customer Loyalty Using Perceptions of Trust, Service Quality, and Switching Costs as Well as Customer Satisfaction in the Life Insurance Industry – a Replication Study. University of Pretoria, 2022.
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MLA (9th ed.) Citation
Chipp, Kerry. Measuring Customer Loyalty Using Perceptions of Trust, Service Quality, and Switching Costs as Well as Customer Satisfaction in the Life Insurance Industry – a Replication Study. University of Pretoria, 2022.
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Warning: These citations may not always be 100% accurate.