Drotskie, A., & Herbst, F. J. (2009). Customer experience as the strategic differentiator in retail banking. Stellenbosch : University of Stellenbosch.
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Chicago Style (17th ed.) Citation
Drotskie, Adri, and F. J. Herbst. Customer Experience as the Strategic Differentiator in Retail Banking. Stellenbosch : University of Stellenbosch, 2009.
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MLA (9th ed.) Citation
Drotskie, Adri, and F. J. Herbst. Customer Experience as the Strategic Differentiator in Retail Banking. Stellenbosch : University of Stellenbosch, 2009.
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Warning: These citations may not always be 100% accurate.