Furnell, B. A., & Ekermans, G. (2012). Exploring the relationship between burnout, emotional labour and emotional intelligence: A study on call centre representatives. Stellenbosch : Stellenbosch University.
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Chicago Style (17th ed.) Citation
Furnell, Bernadette Anne, and Gina Ekermans. Exploring the Relationship Between Burnout, Emotional Labour and Emotional Intelligence: A Study on Call Centre Representatives. Stellenbosch : Stellenbosch University, 2012.
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MLA (9th ed.) Citation
Furnell, Bernadette Anne, and Gina Ekermans. Exploring the Relationship Between Burnout, Emotional Labour and Emotional Intelligence: A Study on Call Centre Representatives. Stellenbosch : Stellenbosch University, 2012.
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Warning: These citations may not always be 100% accurate.