Spies, M., & Nel, P. (2008). Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre. Stellenbosch : University of Stellenbosch.
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Chicago Style (17th ed.) Citation
Spies, Marelise, and P. Nel. Emotional Labour and the Experience of Emotional Exhaustion Amongst Customer Service Representatives in a Call Centre. Stellenbosch : University of Stellenbosch, 2008.
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MLA (9th ed.) Citation
Spies, Marelise, and P. Nel. Emotional Labour and the Experience of Emotional Exhaustion Amongst Customer Service Representatives in a Call Centre. Stellenbosch : University of Stellenbosch, 2008.
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Warning: These citations may not always be 100% accurate.