Quass, E., & Leibold, M. (2012). Leveraging customer relationship management through a knowledge creation process. Stellenbosch : Stellenbosch University.
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Chicago Style (17th ed.) Citation
Quass, Eugene, and M. Leibold. Leveraging Customer Relationship Management Through a Knowledge Creation Process. Stellenbosch : Stellenbosch University, 2012.
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MLA (9th ed.) Citation
Quass, Eugene, and M. Leibold. Leveraging Customer Relationship Management Through a Knowledge Creation Process. Stellenbosch : Stellenbosch University, 2012.
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Warning: These citations may not always be 100% accurate.