An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana

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An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures

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Consumers’ knowledge and attitudes towards consumerism and subsequent complaint behaviour concerning consumer electronics

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The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour

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Consumers’ attitudes toward consumerism, perceptions of specific product-related variables and consumer complaint intention : a Lesotho perspective

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Differences in consumers' decision-making styles across product categories with varying complexity

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Consumers' knowledge of selected claims associated with fresh lamb or mutton products

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Product-specific variables and demographics influence consumers' intention to complain following clothing product performance failure?

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