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  1. The impact of system features on call centre agents' job performance and on their service delivery by Maseko, Sibusiso

    Published 2014
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    Thesis
  2. The impact of Information Technology (IT) on the financial performance of organizations in a developing country by Lubbe, Samuel Izak

    Published 2016
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    Thesis
  3. The attractiveness of the Western Cape for offshore outsourcing contact centres by Derakhshani, Saba

    Published 2014
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  4. The value of transformational IT investments in South Africa : an event study analysis by Van Gysen, Nicholas

    Published 2014
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  5. The shareholder-wealth and trading volume effects of information technology infrastructure investments in a developing country by Webber, Russel

    Published 2014
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    Thesis