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The impact of system features on call centre agents' job performance and on their service delivery
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The impact of Information Technology (IT) on the financial performance of organizations in a developing country
Published 2016Get full text
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The attractiveness of the Western Cape for offshore outsourcing contact centres
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The value of transformational IT investments in South Africa : an event study analysis
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The shareholder-wealth and trading volume effects of information technology infrastructure investments in a developing country
Published 2014Get full text
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