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  1. Elements of internal marketing as predictors of employee satisfaction

    Published 2013
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  2. The role of multi-level customer relationship management in satisfaction and cross-selling in the South African business-banking sector

    Published 2013
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  3. A comparison between switching intention and switching behaviour in the South African mobile telecommunication industry

    Published 2016
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  4. The effect of personal cultural orientations on consumer decision-making styles through consumer involvement

    Published 2017
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  5. The role of consumer spending self-control in the relationship between psychological needs and well-being

    Published 2023
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    Thesis