A customer experience management framework for enterprises : a telecommunication demonstration

Subjects: “…Customer experience…”
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The influence of employee engagement on customer experience in business-to business relationships by Hill, Michelle

Subjects: “…Customer Experience…”
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Factors influencing the decision to transition from Multi-Channel to Omni-Channel – A Banking Perspective by Binza, Lungile

Subjects: “…Customer Experience…”
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The antecedents of customer experience in retail banking

Subjects: “…Customer experience…”
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The Impact Of Mobile Banking Customer Experience On Loyalty Among Millennials In South Africa by Ncube, Justice

Subjects: “…Customer Experience…”
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Design thinking: A strategy to enhance customer value by Magoleng, Tshepiso

Subjects: “…Customer experience management…”
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Value creation along the customer journey at direct and indirect firm-contact touchpoints

Subjects: “…Customer Experience…”
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Investigating the continuance use intention of omnichannel retailing in South Africa: the role of customer experience

Subjects: “…Customer experience…”
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A framework to understand the role of generative AI to enhance customer experience and personalisation in marketing

Subjects: “…Customer experience…”
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Leveraging advanced analytics to enhance client insights in corporate banking

Subjects: “…Customer experience management…”
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A data analysis demonstrator for managing customer experience in a partnering venture by Roos, Maryke

Subjects: “…Customer Experience…”
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Customer experience as the strategic differentiator in retail banking by Drotskie, Adri

Subjects: “…Customer experience…”
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Identifying how organisations can achieve positive customer experience through their digital touch points - a case study of a major banking institution in South Africa

Subjects: “…Customer experience…”
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