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      <title>Identifying how organisations can achieve positive customer experience through their digital touch points - a case study of a major banking institution in South Africa</title>
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      <title>Quality assurance practice in the provisioning RPL (Recognition of prior learning)in higher education</title>
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      <title>The determinants of customer co-production and satisfaction in a compliance dependent service</title>
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      <title>Improvement of the materials management function in a shared service centre</title>
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      <title>The effect of national culture on customer satisfaction in call centres across national borders</title>
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      <title>Specification of customer satisfaction in public transport service contracts</title>
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      <title>Weblogs as an instrument for reflection in an e-learning environment - a case study in higher education</title>
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      <title>A customer experience management framework for enterprises : a telecommunication demonstration</title>
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      <title>Project efficiency : effective contract management (New Engineering Contract 3) is a moderator to trust in project success</title>
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      <title>A visitor-centric Approach to Socially Sustainable Museums: The Egyptian Geological Museum</title>
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      <title>Airport-restaurant service quality in Lagos Nigeria: an application of servqual mode</title>
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      <title>Assessment of service quality and restaurant attributes on customer satisfaction among restaurant users in Ibadan metropolis</title>
      <pubDate>Sun, 01 Jan 2017 14:45:29 -0500</pubDate>
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