Reducing churn from price increases : an experimental intervention

Subjects: “…Customer relations…”
Get full text

The factors that enable customer centricity and the changes in the organisation design when moving from a product to a customer centric strategy

Subjects: “…Customer relations…”
Get full text

Empirical testing of a customer relationship management model in consumer Internet services

Subjects: “…Customer relations management…”
Get full text
Get full text

Die kwaliteit van diensherstel van 'n lojaliteitsprogram binne die landbou-bedryf in Suid-Afrika

Subjects: “…Customer relations…”
Get full text
Get full text

Influencing customer retention for low-consumption credence goods through social norms

Subjects: “…Customer relations.…”
Get full text

Engaging with the engaged – Issues around the topic of customer engagement

Subjects: “…Customer relations…”
Get full text

A systemic perspective of market orientation as a co-producer of desired business outcomes by Loubser, S. S

Subjects: “…Customer relations…”
Get full text

Towards a better understanding of customer lifetime value and over indebtedness

Subjects: “…Customer relations -- Management…”
Get full text

The perception of a salesperson of his/her role in the working environment

Subjects: “…Customer relations…”
Get full text
Get full text

The role of knowledge management in eBusiness and customer relationship management

Subjects: “…Customer relations management…”
Get full text
Get full text

The relevance of traditional literary theory for brand storytelling in the South African context by Turner, Talbot

Subjects: “…Customer relations -- South Africa…”
Get full text

A systemic perspective of a customer relationship management solution for business by Bosse, Sebastian

Subjects: “…Customer relations -- Management…”
Get full text

Leveraging customer relationship management through a knowledge creation process by Quass, Eugene

Subjects: “…Customer relations -- Management…”
Get full text

Enhancing customer engagement in e-commerce: improving e-marketing open rates through model-free reinforcement learning. by Grobler, Abraham

Subjects: “…Customer relations…”
Get full text

Store loyalty and the total retail experience by Sanderson, Karin

Subjects: “…Customer relations…”
Get full text

The alignment of customer relationship management (CRM) strategies with overall organizational forces and strategies by Berhane Ogbamichael, Hermon

Subjects: “…Customer relations -- Management…”
Get full text

The management of long-term marketing relationships in business-to-business financial services by Theron, Edwin

Subjects: “…Customer relations -- Management…”
Get full text

Quality customer information management in the financial services industry : a case study by Malan, George Francois

Subjects: “…Customer relations -- Management…”
Get full text

A data analysis demonstrator for managing customer experience in a partnering venture by Roos, Maryke

Subjects: “…Customer relations -- Technological innovations…”
Get full text

Loyalty : the translation of information into value? by Habberton, Colin Vincer

Subjects: “…Customer relations…”
Get full text