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      <title>The alignment of customer relationship management (CRM) strategies with overall organizational forces and strategies</title>
      <pubDate>Wed, 10 Jun 2026 12:46:28 +0000</pubDate>
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      <author>Berhane Ogbamichael, Hermon</author>
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      <title>Interaksie tussen die primere kostekomponente van die logistieke stelsel</title>
      <pubDate>Wed, 10 Jun 2026 12:45:21 +0000</pubDate>
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      <author>Frick, William Hendrik Melchior</author>
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      <title>Quality customer information management in the financial services industry : a case study</title>
      <pubDate>Wed, 10 Jun 2026 12:45:19 +0000</pubDate>
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      <author>Malan, George Francois</author>
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      <title>The influence of a vertical service line extension on existing customers’ perceived brand image in the case of Capitec and Absa Bank</title>
      <pubDate>Wed, 10 Jun 2026 12:45:13 +0000</pubDate>
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      <author>Conradie, Mia</author>
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      <title>Leveraging customer relationship management through a knowledge creation process</title>
      <pubDate>Wed, 10 Jun 2026 12:43:58 +0000</pubDate>
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      <author>Quass, Eugene</author>
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      <title>'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing</title>
      <pubDate>Wed, 10 Jun 2026 12:43:58 +0000</pubDate>
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      <author>Nel, Heidemarie</author>
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      <title>Developing a coaching model as an approach to improve service delivery in the public sector</title>
      <pubDate>Wed, 10 Jun 2026 12:43:38 +0000</pubDate>
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      <author>Van der Molen, Karel (Karel Harry)</author>
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      <title>Evaluating the impact of training and development on customer service in Namibia : the case study of the Ministry of Veterans Affairs</title>
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      <author>Endjala, Frankhilde Twiifikeni</author>
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      <title>Evaluating patient satisfaction with primary care consultations in the Helderberg sub-district of South Africa</title>
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      <author>Eksteen, Lawson</author>
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      <title>An assessment of customer care services in the public sector - a study of the Government Institutions Pension Fund in Namibia</title>
      <pubDate>Wed, 10 Jun 2026 12:42:00 +0000</pubDate>
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      <author>Kurtz, Erna Irene</author>
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      <dc:date>2019</dc:date>
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      <title>Klientediensvlakke : 'n beskrywende ondersoek</title>
      <pubDate>Wed, 10 Jun 2026 12:42:00 +0000</pubDate>
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      <author>Zulch, Philippus Jacobus</author>
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      <title>n Ondersoek na klientediens in die minibustaxibedryf</title>
      <pubDate>Wed, 10 Jun 2026 12:41:41 +0000</pubDate>
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      <author>Grobler, Elana</author>
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      <title>Adaptive conversational systems harnessing human expertise in modern chatbots</title>
      <pubDate>Wed, 10 Jun 2026 12:41:35 +0000</pubDate>
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      <title>Marknavorsing oor die diensprofiel van 'n padvervoeronderneming</title>
      <pubDate>Wed, 10 Jun 2026 12:41:29 +0000</pubDate>
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      <author>Du Preez, Yolandi</author>
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      <title>Privatisation of technical services at the Welkom campus of Vista University</title>
      <pubDate>Wed, 10 Jun 2026 12:41:12 +0000</pubDate>
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      <author>Manyaga, Lukani Amos</author>
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      <title>Developing a scale to measure the benefits of co-production in the tourism industry</title>
      <pubDate>Wed, 10 Jun 2026 12:41:12 +0000</pubDate>
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      <author>Taljaard, Aimee</author>
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      <title>Leveraging connectivity to innovate for a differentiated customer experience : a study into the management of interaction between financial services organisations and their external environment to enhance the innovation process for the delivery of a differentiated customer experience</title>
      <pubDate>Wed, 10 Jun 2026 12:41:09 +0000</pubDate>
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      <title>Customer experience as the strategic differentiator in retail banking</title>
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      <title>An investigation into the feasibility of monitoring a call centre using an emotion recognition system</title>
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      <title>Die kwaliteit van diensherstel van 'n lojaliteitsprogram binne die landbou-bedryf in Suid-Afrika</title>
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      <title>A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations</title>
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