The determinants of customer co-production and satisfaction in a compliance dependent service

Subjects: “…Customers…”
Get full text
Get full text

A delineation of the service quality and customer service of prominent clothing retail stores in Tshwane in terms of female customers' anticipations

Subjects: “…Female customers…”
Get full text
Get full text

Ensuring fair customer outcomes : the role of representatives in South Africa's financial services industry

Subjects: “…Fair treatment of customers…”
Get full text
Get full text

Consumer Protection Measures in the New and Developing Regulatory Framework for the South African Insurance Industry

Subjects: “…Treating Customers Fairly (TCF)…”
Get full text

Balancing risk and fairness : A legal analysis of cell captives in South African insurance law and the obligation to treat customers fairly

Subjects: “…Treating customers fairly…”
Get full text

Die kwaliteit van diensherstel van 'n lojaliteitsprogram binne die landbou-bedryf in Suid-Afrika

Subjects: “…Customer loyalty…”
Get full text
Get full text

A customer experience management framework for enterprises : a telecommunication demonstration

Subjects: “…Customer experience…”
Get full text

Treating customers fairly : Group Life Insurance in South African Law

Subjects: “…Treating customers fairly (TCF)…”
Get full text
Get full text

A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores

Subjects: “…Customer service…”
Get full text
Get full text

Influencing customer retention for low-consumption credence goods through social norms

Subjects: “…Customer relations.…”
Get full text

Assessing the effects of treating customers fairly principles on the insurance product lifecycle and claims handling in South African law

Subjects: “…Treating customers fairly (TCF)…”
Get full text

Value creation along the customer journey at direct and indirect firm-contact touchpoints

Subjects: “…Customer Experience…”
Get full text

Customs administration reform and modernisation in Eritrea by Measho, Dawit Mehreteab

Subjects: “…Customs administration -- Eritrea…”
Get full text

Factors influencing the decision to transition from Multi-Channel to Omni-Channel – A Banking Perspective by Binza, Lungile

Subjects: “…Customer Centricity…”
Get full text

Social axioms as antecedents of corporate reputation in South African banking

Subjects: “…customer beliefs…”
Get full text

Marknavorsing oor die diensprofiel van 'n padvervoeronderneming by Du Preez, Yolandi

Subjects: “…Transportation -- Customer services…”
Get full text

An appraisal of the COFI Bill as an appropriate instrument to regulate market conduct for life insurance companies

Subjects: “…Treating customers fairly (TCF)…”
Get full text

Customer perceived benefits and loyalty programme effectiveness in the financial services industry

Subjects: “…Customer loyalty…”
Get full text