Lean six sigma and theory of constraints for service: Model definition and validation at ABSA by Mandaza, Marvel

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A knowledge approach to software testing by Mohamed, Essack

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Value and belief systems in outcomes based education in a diverse school environment by Rhodes, B. D. (Bernard David)

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Towards an improved understanding of how multi-national corporations manage agency conflicts : the case of ArvinMeritor, Inc. by Burton, Allan Wayne

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Can a mega-event be developmental? : a case study of Cape Town as it prepares for the 2010 World Cup by Cristando, John R

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Barriers to access to mental health care services in the Cape Metropole, faced by refugee and asylum seeker women who have been exposed to trauma by Warton, Giselle

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Knowledge sharing practices in academic libraries with special reference to the Unisa Library by Mayekiso, Nozibele

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Intergenerational shifts and continuities in children's play within a rural Venda family in the early 20th and 21st centuries by Ramugondo, Elelwani

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Running Head: experiences of implementing the balanced score card - middle managers experiences of implementing the balanced scorecard at a public organisation in Botswana by Mokgatle, Dolly G

“…Interview data were thematically analysed yielding five key themes: inconsistencies in training, the culture of the organisation, lack of communication, use of information technology and the disparity between individual and organisational performance. …”
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An investigation into the powers of the Auditor-General SA and its ability to strengthen the quality of democracy in South Africa by Dhansay, Asief

“…The amendments to the Public Audit Act which give the AGSA the power to sanction individuals is therefore considered necessary as a mechanism to change the culture of non-responsiveness amongst auditees and to therefore ensure accountability going forward. …”
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Black lesbian identities, power and violence in public and private spaces by Stephens, Angeline V

“…Discourse analysis, edified by a feminist poststructuralist theoretical paradigm that advanced an intersectional analytical approach, revealed that participants assumed multiple and ambiguous gendered subject positions, and vacillated between positions of power and powerlessness in various contexts. …”
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A study of tetracycline resistant Escherichia coli in impala (Aepyceros melampus) and their water sources

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Fragments of modernity, shadows of the gothic : questions of representation and perception in William Kentridge's "I am not me, the horse is not mine" (2008) by Stuart-Clark, Lucy Bena

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The distance between us : strategizing a queer, artistic, personal and social politic by Fouche, Pierre

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Effective construction project communications by Freeman, John

“…Participants often come from very different cultural and linguistic backgrounds. In the case of many large projects, the levels of education of these participants also vary widely, from graduate professionals to labourers with only a basic education. …”
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A theoretical model for the preparation of an inclusive and bias-free expression dictionary by Kaplan, Steven M.

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Characterisation of Cylindrocarpon spp. associated with black foot disease of grapevine by Halleen, Francois

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In situ biofortification of folate in sorghum with Lactobacillus plantarum and its microbiome analysis using 16s rRNA gene sequencing

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