Call centre design, operation and optimisation : a structured and scientific based approach by Du Preez, Johan Joubert

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Structural similarity and mutual information-based evaluation of radiative call frequency in WRF: insights from the 2024 Wayanad rainfall

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An audit of calls to a free South African mental health call centre

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The elaboration, modification and empirical testing of the Spies burnout structural model by Kotze, Chloe

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Breastfeeding experiences of call centre agents by Nkqayana, Siziphiwe

“…This study employed a qualitative research method where seven semi-structured interviews were conducted with women who had a baby in the past two years and working in a call centre environment. …”
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Project communication, trust, collaboration and success : a structural equation model and the influence of computer mediated communication

Subjects: “…Programme call centre…”
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Engagement in call centres : exploring eliciting factors by Janse van Rensburg, Yolandi-Eloise

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Fear of covid-19 and call centre operator engagement and burnout by Coetzee, Lisa

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The psychological perspective on Zulu ancestral calling: A phenomenological study

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The influence of character strengths on calling and overcommitment among humanitarian aid workers by Lloyd, Lynne-Leigh

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Management practices that support retention in South African inbound call centres

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Embodied well-being : a prosilience programme for call centre agents

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Job calling : testing the effects on engagement and health in the South African police service by Basson, Leanne

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The role of psychological capital in protecting the psychological well-being of individuals working in call centres by Van Wyk, Nico

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How job demands and resources predict burnout, engagement and intention to quit in call centres by Langenhoven, Anja

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Stressors affecting Employee Assistance Programme personnel within a call centre environment

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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre by Spies, Marelise

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The Effects of Dilutions and Payout Policy on Equity- and Stock-linked Call Options on a Firm with Leverage by Brill, Nicola

“…Using the framework developed by Backwell et al. (2022) with asset value dynamics presented by Leland (1994), the capital-debt structure of a firm is modelled. Finitedifference methods utilising a generalised version of the Black-Scholes equation are then used to value and compare call options on total equity and call options on share price. …”
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Answering the call : an exploration into factors affecting the motivation of volunteers involved in a telephone counselling organisation by Brimmer, Welmoet

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The Missional calling of the church in post-genocidal societies in diaspora : the case of the descendants of Herero survivors in Botswana

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