An empirical evaluation of a primed-goal intervention on call center representatives in South Africa by Strydom, Lise-Mae

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Who are you calling obruni? A case study of African American Immigration to Ghana by Davis III, Ephious

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A descriptive study of call centre complaints and their management in a Western Cape EMS by Spicer, Richard Michael Frank

“…Expanding the role of complaints to effectively affect system-wide quality improvement requires knowledge of trends based on aggregated complaint data. …”
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The role of psychological capital in protecting the psychological well-being of individuals working in call centres by Van Wyk, Nico

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How job demands and resources predict burnout, engagement and intention to quit in call centres by Langenhoven, Anja

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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre by Spies, Marelise

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An examination of the effectiveness of a digital tool as an intervention measure to improve the reading comprehension skills of high school learners by Brand, Irene

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Engaging leadership and professional calling within a job demands-resources model for nurses in South Africa by Harrison, Amy Gail

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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives by Furnell, Bernadette Anne

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An analysis of South African Revenue Service powers to request relevant material as it pertains to the so-called ‘lifestyle questionnaire’. by Mayezana, Mbuyiseli

“…The most suitable, cost effective and expeditious remedy that may be explored by any aggrieved taxpayer is that of the office of the Tax Ombudsman. …”
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Calling for better crops: an exploration of social upgrading through two mobile phone-based agriculture extension projects in Uganda by Piontak, Rachel

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Analysis of platinum, palladium and rhodium at trace concentrations in lead using the time resolved spark emission technique called SAFT by Sundquist, L. P

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Didactization of a youth novel as CALL material for advanced Grade 11– 12 learners of German as a foreign language by Strack, Uwe-Michael Peter Bernhard

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The efficacy and feasibility of incorporating a standing workstation for perceived low back pain and disability, among call centre workers : a pilot single case study by Maart, Shaun D.

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A call to care : exploring the social politics of compassionate care and rescue in the context of a care programme for children in contemporary Swaziland by Marshak, Naomi

“…Focusing on a single extended case study, I trace the material affects and effects of interventionist help. Situating this study in a broader global, particularly Christian philanthropic preoccupation with the project of 'saving children', this study forms part of a burgeoning body of anthropological theory and research that critically explores the logic and practice of what Didier Fassin (2011) calls 'humanitarian government'.…”
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Addressing the digital divide : using CALL material to teach grammar to learners of English First Additional Language in classrooms with limited computer and multimedia resources by Forbes, Deidre

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Planetary health in the anthropocene : sharing agency in the body of God by Greyvenstein, Juanita

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The elaboration, modification and empirical testing of the Spies burnout structural model by Kotze, Chloe

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