The role of multi-level customer relationship management in satisfaction and cross-selling in the South African business-banking sector

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A Feasibility study for cemented tungsten carbides recycling in South Africa to support investment decisions by Du Toit, De Wet

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Moving towards a new service development (NSD) framework for sustainable financial service offerings for the second economy

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The Relationship between manager supoort, work-life balance and talent retention in a South African utility organisation

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A framework to apply water footprinting for sustainable agricultural water management : a case study on the Steenkoppies Aquifer

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An analysis of the role of labour relations practitioners as change agents : a case study on the Department of Defence by Qwele, Gcobani

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Local responses to a travelling model of crime prevention and crime management : community policing in Stellenbosch, South Africa by Pfigu, Tinashe

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Investigating public sector emergency medical service staff perception of the performance management and development system at the eThekwini District by Sangweni, Sbusiso

“…Background Performance management and development systems are designed to align processes and to manage the performance of employees on a continuous basis. …”
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A mixed methods study to develop a self-care management tool for both people living with diabetes and their families

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The lived experiences of African and coloured women in top management and their contribution to organisational strategic decision-making in South African organisations

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Investigating innovation : measurement, standardization and practical application

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Preparation, Training and Support Requirements of Expatriate Trailing Spouses

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Development of a risk reduction model for after-sales service on Chinese agricultural machinery in South Africa

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Lawful, reasonable and fair decision-making in disciplinary cases in secondary schools

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A nodal governance approach to understanding the barriers and opportunities for disaster governance : a case study on flood governance in an informal settlement in Cape Town, South... by Waddell, Joy

“…The premise of this thesis is that complex socio-environmental problems, such as those associated with urban disaster risk and climate change, cannot be managed by individual organisations or hierarchical forms of organisation, but require integrated, inclusive, and multi-actor forms of governance. …”
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Assessing the impact of e-learning on decision-making to reduce health risks: Perceptions from UCT's pesticide risk management cohort by Stuurman, Kenin Richard

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Stakeholder management practices in Social Impact Assessment (SIA) of projects: a case of the Tema Motorway-Interchange Project in the Tema Metropolis by Osei, Patrick Yaw

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Influence of Miombo woodlands management, drivers on land use/cover and forest change, woody composition/diversity, population structure in Malawi

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A medical audit of the management of Cryptococcal Meningitis in HIV patients in the Cape Winelands (East) District, Western Cape, South Africa by Von Pressentin, Klaus Botho

“…These guidelines have been used by the audit team to compile a list of measurable criteria (with set targets) to evaluate the structure, process and outcome of CM management. A pilot audit (2008) at the regional hospital has demonstrated that certain target standards were not met. …”
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Interpretation of campaign briefs between South African financial services and advertising agencies

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