Call centre design, operation and optimisation : a structured and scientific based approach by Du Preez, Johan Joubert

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Of all people, by all people, for all people? Perceptions of economic inequality and democracy in Africa by Isbell, Thomas Alexander

“…Following Norris' conceptualization, I structure my thesis as a series of analyses focusing on the relationship between perceptions of individual inequality and the various dimensions of political support – support for democracy as a regime, satisfaction with how democracy is working, and trust in state institutions and representative government institutions. …”
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Structural similarity and mutual information-based evaluation of radiative call frequency in WRF: insights from the 2024 Wayanad rainfall

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An audit of calls to a free South African mental health call centre

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The elaboration, modification and empirical testing of the Spies burnout structural model by Kotze, Chloe

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WITH ALL THE STRINGS ATTACHED: ANALYZING PARTICIPATION OF DISEMPOWERED GROUPS IN STRUCTURING NEW YORK’S SOCIAL EQUITY CANNABIS INVESTMENT FUND

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Breastfeeding experiences of call centre agents by Nkqayana, Siziphiwe

“…This study employed a qualitative research method where seven semi-structured interviews were conducted with women who had a baby in the past two years and working in a call centre environment. …”
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Project communication, trust, collaboration and success : a structural equation model and the influence of computer mediated communication

Subjects: “…Programme call centre…”
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Engagement in call centres : exploring eliciting factors by Janse van Rensburg, Yolandi-Eloise

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An investigation into the anatomical and proteomic properties of the anterolateral ligament (all) by Zehrt, Megan

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Fear of covid-19 and call centre operator engagement and burnout by Coetzee, Lisa

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The psychological perspective on Zulu ancestral calling: A phenomenological study

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A figure of merit for the x-band all-sky survey by Kriel, Scott

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The influence of character strengths on calling and overcommitment among humanitarian aid workers by Lloyd, Lynne-Leigh

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Management practices that support retention in South African inbound call centres

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Embodied well-being : a prosilience programme for call centre agents

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Job calling : testing the effects on engagement and health in the South African police service by Basson, Leanne

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Novel coherent supercontinuum light sources based on all-normal dispersion fibers by Heidt, Alexander Matthias

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The role of psychological capital in protecting the psychological well-being of individuals working in call centres by Van Wyk, Nico

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How job demands and resources predict burnout, engagement and intention to quit in call centres by Langenhoven, Anja

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