Customer resistance to chatbots in financial services: a social exchange theory perspective by Patel, Kayla

“…Qualitative research was conducted utilising an exploratory research design and non-probability sampling, comprising online semi-structured interviews with 20 internet banking customers. …”
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Challenges of maintaining highly specialised infrastructure facilities at an institution of higher learning in South Africa by Hlophe, Matholi

“…A single case study of a higher education institution in South Africa was utilised. Data was collected via semi-structured interviews with facilities managers, maintenance personnel, contractors as well as senior academics managing or using these highly specialised facilities at the selected higher education institution. …”
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Perceptions of Public Order Policing (POP) officials regarding the factors that escalate violence during protests in the Ekurhuleni, Johannesburg and Tshwane Municipal areas

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Constructions of adoptive and foster mothering : a discourse analysis

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Linkages between emotional intelligence and coping strategies in mastering new educational technologies

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Evaluating ecological monitoring systems on Mabula Game Reserve, Limpopo, South Africa

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The United Nations’ triadic role as International Organisation in the achievement of selected child-related Millennium Development Goals : the case of West Africa

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The use of simulation and gaming for National Security training and planning with reference to selected case studies

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Negotiating the edge : resolving the conflicts and potentials between endogenous and exogenous environments in peri-urban settlement by creating a condition for a narrative between...

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An evaluation of Employee Assistance Programme services in the City of Johannesburg Metropolitan Municipality

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The challenges faced by adolescents with perinatal HIV/AIDS

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A higher education association as pathway to teacher resilience in high risk rural schools

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Bayakhuluma kaningi : the influence of own teachers on the professional identity of beginner teachers

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The multi-faceted roles of Learning Support teachers in private schools

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Perceptions of best practices for sustainable school-based vegetable gardens

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The experiences of readmitted mental health service users in a private in-patient treatment facility in Gauteng

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The role of reading in enhancing English second language learning of ordinary level learners in Namibia

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The contribution of social workers in promoting socio-economic equalities of asylum seekers and refugees in Pretoria central

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SME access to public procurement in South African water infrastructure projects

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A qualitative exploration into how South African gay men understand the influence of social media on their own and other gay men's desire for muscularity

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