Similar Items: An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
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Author: Donoghue, Sune
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- An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
- An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
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