Similar Items: The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour
- An explanation of consumer complaint behaviour concerning performance failure of major electrical household appliances
- The relationship between negative emotions and consumer complaint intention following clothing retailers’ in-store service failures
- An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
- Consumers’ motives for complaint behavioural intentions following in-store service failures in the clothing retail context
- An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
- Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context
Author: Donoghue, Sune
- Consumers’ attitudes toward consumerism, perceptions of specific product-related variables and consumer complaint intention : a Lesotho perspective
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- An investigation of the interplay of consumers’ appraisals, emotions and complaint behaviour concerning dissatisfactory major household appliances in Botswana
- An investigation of complainants’ post-complaint responses following evaluations of retailers' complaint handling of major household appliance failures
- The effect of consumers' personal values and attitudes towards appliance retailers' complaint handling on their complaint behaviour
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