Channels The interrelationships between selected relationship
marketing constructs, customer engagement and
behavioural intentions in the life insurance industry
Switching costs and alternatives’ attractiveness as moderators in the relationship between customer engagement and switching intentions
Demand for non-life insurance: Evidence from select insurance markets in Africa
Comparing the relationships of employee and customer focused leadership behaviours on employee engagement
The relationship between customer relationship management and customer retention: the mediating effect on customer satisfaction in the telecommunication industry
The interrelationship between sustainable business practices and financial performance in an emerging market
Treating customers fairly : Group Life Insurance in South African Law
The relationship between relationship quality constructs, overall satisfaction and loyalty - an emerging market perspective of SME banking customers
Measuring customer loyalty using perceptions of trust, service quality, and switching costs as well as customer satisfaction in the life insurance industry – a replication study
Financial behaviours of customers as determinants for risk aversion and insurance consumption in South Africa
Relationship between Job engagement, security, training and employees workplace behaviour in selected industries in Ogun and Lagos states, Nigeria
The role of content marketing on the vehicle insurance industry
Investigating the relationships between corporate image, customer-based brand equity, and purchase intention.
Perceived crowding and behavioural intention of restaurant customers – the mediating role of positive emotions
The influence of employee engagement on customer experience in business-to business relationships
Market conduct regulation of complaints management in the insurance industry
The interrelationship between audit findings and an additional assessment
The relationship between job demands, job resources, engagement, burnout and intention to quit
The relationship between transformational leadership, employee engagement, job characteristics and intention to quit
Optimal investment, consumption and life insurance in a Lévy market
Customer engagement with brands in smart device mediated online environment and flow construct
Engaging with the engaged – Issues around the topic of customer engagement
Mobile phone applications : understanding if motivations to engage are related to the customer perceived value, customer satisfaction and customer engagement
The moderating effect of time-perspective on the intention-behaviour relationship
Stochastic optimal portfolios and life insurance problems in a Lévy market
