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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives
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Emosionele intelligensie : 'n oorsig oor die konseptualisering en meting daarvan
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Emosionele intelligensie en die impak daarvan op beroepsbesluitneming : 'n literatuurstudie
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Work dysfunctions and their consequences as experienced by call centre agents
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The relationship between authentic leadership, job demands, job resources, psychological capital, and burnout in a call centre work environment
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Resilience and conscientiousness as predictors of burnout amongst call centre employees
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Evaluering van 'n emosionele bewustheidsprogram vir kinders in die middelkinderjare in 'n openbare skool in die Vrystaat
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An exploration of the utility of a self-report emotional intelligence measure
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The relationship between job demands, job resources, engagement, burnout and intention to quit
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Die rol van emosionele intelligensie in topbestuur-ontsporing
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'n Ouerbemagtigingsprogram ten op sigte van die kommunikasie van emosies, gebaseer op die emosionele intelligensieteorie, vir ouers met adolessente (Afrikaans)
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Die emosionele basis van die leerproses
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Emotional intelligence in the work place
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Investigating the relationship between emotional dissonance, emotional intelligence, and burnout in accountants
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Exploring the moderating effect of emotional intelligence on the relationship between narcissism and workplace aggression
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The evaluation of emotional intelligence competencies from the customers perspective
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Emotional Intelligence and the Process of Education in Nigeria
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How job demands and resources predict burnout, engagement and intention to quit in call centres
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Die impak van emosionele intelligensie op mensmodelleringterapie aan 'n jeugdige met bipolêre versteuring
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An emotional awareness program for children in middle childhood, for utilization in the educational system
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Die afstomping van gemoedsaandoeninge
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Personality factors and emotional Intelligence as predictors of frontline hotel employees’ emotional labour
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Winkelsentrumbeeld : 'n bedryfsielkundige ondersoek
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre
