Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Personality factors and emotional Intelligence as predictors of frontline hotel employees’ emotional labour
The paper examined the influence of emotional intelligence and the big-five personality attributes on the performance of emotional labour of hotel frontline employees. A correlation design was adopted. Emotional labour was viewed as both multidimensional (deep acting and surface acting) and one-dime...
Saved in:
| Format: | Article |
|---|---|
| Published: |
2012-10
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|