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Work dysfunctions and their consequences as experienced by call centre agents
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Resilience and conscientiousness as predictors of burnout amongst call centre employees
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The relationship between authentic leadership, job demands, job resources, psychological capital, and burnout in a call centre work environment
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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives
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The efficacy and feasibility of incorporating a standing workstation for perceived low back pain and disability, among call centre workers : a pilot single case study
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre
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Breastfeeding experiences of call centre agents
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Fear of covid-19 and call centre operator engagement and burnout
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Factors influencing performance of call centre agents : a study of a South African outsourced call centre
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'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing
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An investigation into the core competencies of an ideal call centre agent
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The relationship between job demands, job resources, engagement, burnout and intention to quit
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The relationship between CTB2 numeracy scores and work performance of call centre agents in a South African retail company
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The interaction of human, information and technology components in real time physical asset management
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Embodied well-being : a prosilience programme for call centre agents
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Design thinking: A strategy to enhance customer value
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An empirical evaluation of a primed-goal intervention on call center representatives in South Africa
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Engagement in call centres : exploring eliciting factors
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Development of a telerobotic test bench system for small-field-of-operation bilateral applications with 3D visual and haptic (kinaesthetic) feedback
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The development of a generic just-in-time supply chain optimisation software tool
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Scheduling evenly spaced routes in networks
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Developing a tool for project contingency estimation in Eskom Distribution Western Cape Operating Unit
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The relationship amongst locus of control, self-determination and job satisfaction in call centres
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Incorporating Sustainability in Facility Layout Planning Algorithms and Assessing Hybridization Techniques on an Egyptian Case Study
