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Call centre design, operation and optimisation : a structured and scientific based approach

Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2008.

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Bibliographic Details
Main Author:	Du Preez, Johan Joubert
Other Authors:	Schutte, C. S. L.
Format:	Thesis
Language:	English
Published:	Stellenbosch : University of Stellenbosch 2008
Subjects:	Workforce management Performance management Operations research Dissertations > Industrial engineering Theses > Industrial engineering Call centers > Design
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Internet

http://hdl.handle.net/10019.1/2658