Du Preez, J. J., & Schutte, C. S. L. (2008). Call centre design, operation and optimisation: A structured and scientific based approach. Stellenbosch : University of Stellenbosch.
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Chicago Style (17th ed.) Citation
Du Preez, Johan Joubert, and C. S. L. Schutte. Call Centre Design, Operation and Optimisation: A Structured and Scientific Based Approach. Stellenbosch : University of Stellenbosch, 2008.
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MLA (9th ed.) Citation
Du Preez, Johan Joubert, and C. S. L. Schutte. Call Centre Design, Operation and Optimisation: A Structured and Scientific Based Approach. Stellenbosch : University of Stellenbosch, 2008.
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Warning: These citations may not always be 100% accurate.