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Resilience and conscientiousness as predictors of burnout amongst call centre employees
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The relationship between authentic leadership, job demands, job resources, psychological capital, and burnout in a call centre work environment
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The relationship between job demands, job resources, engagement, burnout and intention to quit
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Exploring the relationship between burnout, emotional labour and emotional intelligence : a study on call centre representatives
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Fear of covid-19 and call centre operator engagement and burnout
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The efficacy and feasibility of incorporating a standing workstation for perceived low back pain and disability, among call centre workers : a pilot single case study
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'n Bedryfsielkundige ondersoek na die verband tussen emosionele intelligensie en werksprestasie in die oproepsentrum-omgewing
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Emotional labour and the experience of emotional exhaustion amongst customer service representatives in a call centre
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A comprehensive psychometric audit of an existing selection procedure
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Opelug-ontspanningsfasiliteite vir Blanke kinders in Kaapstad
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An empirical evaluation of a primed-goal intervention on call center representatives in South Africa
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The characteristics of geriatric patients managed within the resuscitation unit of a district-level emergency centre in Cape Town
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Utilisation of emergency blood in a cohort of emergency centres in Cape Town, South Africa
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A qualitative exploration of the language and expression of pain in a Cape Town emergency centre
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The elaboration, modification and empirical testing of the Spies burnout structural model
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Kinderbewaarskole in Kaapstad
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Call centre design, operation and optimisation : a structured and scientific based approach
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How well do public sector primary care providers function as medical generalists in Cape Town : a descriptive survey
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Die aard en omvang van dienste in die versorgingsoorde vir blanke kinders in die landdrosdistrikte van Kaapstad, Wynberg en Simonsberg
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Breastfeeding experiences of call centre agents
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Factors influencing performance of call centre agents : a study of a South African outsourced call centre
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The prevalence and in-hospital mortality of patients with HIV and tuberculosis admitted to resuscitation area of an urban district-level hospital in Cape Town
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The performance of a methamphetamine rehabilitation programme at De Novo Rehabilitation Centre: a descriptive study
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An investigation into the core competencies of an ideal call centre agent
