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The determinants of citizens' satisfaction in the water public service: the case study of the governorate of Fayoum

This empirical study aims at investigating the determinants that influence the level of citizens' satisfaction regarding the water public service. It provides the policy makers and the management of the water companies, with scientific evidence on the factors that control the citizens' satisfaction,...

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Bibliographic Details
Main Author: El Rassass, Mona Salem
Format: Thesis
Published: AUC Knowledge Fountain 2013
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