Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt
The significance of public services delivery has been realized by all governments worldwide. An overarching tool to enhance government productivity and enabling citizen-centric public services, especially in developed countries, has proven to be the electronic government (e-Government). While many s...
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
AUC Knowledge Fountain
2023
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613421879427072 |
|---|---|
| access_status_str | Open Access |
| author | Khamis, Rana |
| author_browse | Khamis, Rana |
| author_facet | Khamis, Rana |
| author_sort | Khamis, Rana |
| collection | Thesis |
| description | The significance of public services delivery has been realized by all governments worldwide. An overarching tool to enhance government productivity and enabling citizen-centric public services, especially in developed countries, has proven to be the electronic government (e-Government).
While many scholars focused on the supply side of e-government, few researches studied e-government adoption from the citizens’ perspective. To contribute to filling this research gap, this study aimed at measuring the perceptions of citizens towards the adoption of e-government services in Egypt. Using Technology Acceptance Model (TAM), the main objective of this research was gaining a better understanding of the factors affecting citizens’ attitude towards the adoption of e-government. The research used a mixed-method approach, while adopting a purposive sampling including 442 internet users in Egypt. On the one hand, the findings of this research revealed that more than 70% of the respondents using e-government do perceive the digital portal as a useful and user-friendly tool which has a positive effect on the adoption of e-government.
On the other hand, trust in government, insufficient legal framework as well as the lack of online integration and coordination among government authorities are key factors affecting citizens’ attitude and perceptions negatively. Finally, the recommendations of this research which include strengthening the enabling environment and raising the awareness of citizens have a direct benefit for the Egyptian government, where other developing countries that share similar status in terms of interest in digital transformation of the public sector might potentially find the study relevant and useful.
Keywords: e-government, Technology Acceptance Model, Trust, Perceived Usefulness, Citizen Adoption |
| format | Thesis |
| id | oai:fount.aucegypt.edu:etds-3001 |
| institution | American University in Cairo (Egypt) |
| last_indexed | 2026-06-10T12:35:53.165Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from AUC Knowledge Fountain — bepress |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | AUC Knowledge Fountain |
| publisherStr | AUC Knowledge Fountain |
| record_format | dspace |
| source_str | AUC Knowledge Fountain — bepress |
| spelling | oai:fount.aucegypt.edu:etds-3001 Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt Khamis, Rana The significance of public services delivery has been realized by all governments worldwide. An overarching tool to enhance government productivity and enabling citizen-centric public services, especially in developed countries, has proven to be the electronic government (e-Government). While many scholars focused on the supply side of e-government, few researches studied e-government adoption from the citizens’ perspective. To contribute to filling this research gap, this study aimed at measuring the perceptions of citizens towards the adoption of e-government services in Egypt. Using Technology Acceptance Model (TAM), the main objective of this research was gaining a better understanding of the factors affecting citizens’ attitude towards the adoption of e-government. The research used a mixed-method approach, while adopting a purposive sampling including 442 internet users in Egypt. On the one hand, the findings of this research revealed that more than 70% of the respondents using e-government do perceive the digital portal as a useful and user-friendly tool which has a positive effect on the adoption of e-government. On the other hand, trust in government, insufficient legal framework as well as the lack of online integration and coordination among government authorities are key factors affecting citizens’ attitude and perceptions negatively. Finally, the recommendations of this research which include strengthening the enabling environment and raising the awareness of citizens have a direct benefit for the Egyptian government, where other developing countries that share similar status in terms of interest in digital transformation of the public sector might potentially find the study relevant and useful. Keywords: e-government, Technology Acceptance Model, Trust, Perceived Usefulness, Citizen Adoption 2023-01-31T08:00:00Z thesis application/pdf https://fount.aucegypt.edu/etds/1969 https://fount.aucegypt.edu/context/etds/article/3001/viewcontent/Rana_Khamis__Final_Paper.pdf Theses and Dissertations AUC Knowledge Fountain e-government Technology Acceptance Model Trust Perceived Usefulness Citizen Adoption Other Public Affairs, Public Policy and Public Administration Politics and Social Change Public Administration Public Affairs Public Policy |
| spellingShingle | e-government Technology Acceptance Model Trust Perceived Usefulness Citizen Adoption Other Public Affairs, Public Policy and Public Administration Politics and Social Change Public Administration Public Affairs Public Policy Khamis, Rana Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title | Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title_full | Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title_fullStr | Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title_full_unstemmed | Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title_short | Measuring Citizens’ Acceptance and Usage of E-Government Services: Applying the Technology Acceptance Model (TAM) in Egypt |
| title_sort | measuring citizens acceptance and usage of e government services applying the technology acceptance model tam in egypt |
| topic | e-government Technology Acceptance Model Trust Perceived Usefulness Citizen Adoption Other Public Affairs, Public Policy and Public Administration Politics and Social Change Public Administration Public Affairs Public Policy |
| url | https://fount.aucegypt.edu/etds/1969 https://fount.aucegypt.edu/context/etds/article/3001/viewcontent/Rana_Khamis__Final_Paper.pdf |
| work_keys_str_mv | AT khamisrana measuringcitizensacceptanceandusageofegovernmentservicesapplyingthetechnologyacceptancemodeltaminegypt |