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The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt
Online payment methods play a crucial role in helping digital citizens interact and receive e-government services. Citizens’ tendency to accept online payments in the public sector is a vital factor in implementing successful e-government services. Therefore, this study aims to investigate the behav...
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| Format: | Thesis |
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AUC Knowledge Fountain
2023
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| _version_ | 1867613422180368384 |
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| access_status_str | Open Access |
| author | El Masry, Ahmed |
| author_browse | El Masry, Ahmed |
| author_facet | El Masry, Ahmed |
| author_sort | El Masry, Ahmed |
| collection | Thesis |
| description | Online payment methods play a crucial role in helping digital citizens interact and receive e-government services. Citizens’ tendency to accept online payments in the public sector is a vital factor in implementing successful e-government services. Therefore, this study aims to investigate the behavioral, institutional, and social aspects that influence citizens’ tendency to accept the usage of digital payments in the Egyptian public sector. To achieve this objective, the study relies on conducting in-depth interviews with citizens who belong to different age, and social and educational backgrounds, in addition to policy experts and public employees. Meanwhile, the study adopts the lens of the UTUAT model to analyze the different dimensions that affect citizens' perceptions and attitudes toward the issue. The findings of the study confirm the assumptions of the UTUAT model and highlight the importance of trust and inclusion as key factors in influencing citizens’ behavioral intentions. |
| format | Thesis |
| id | oai:fount.aucegypt.edu:etds-3098 |
| institution | American University in Cairo (Egypt) |
| last_indexed | 2026-06-10T12:35:53.165Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from AUC Knowledge Fountain — bepress |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | AUC Knowledge Fountain |
| publisherStr | AUC Knowledge Fountain |
| record_format | dspace |
| source_str | AUC Knowledge Fountain — bepress |
| spelling | oai:fount.aucegypt.edu:etds-3098 The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt El Masry, Ahmed Online payment methods play a crucial role in helping digital citizens interact and receive e-government services. Citizens’ tendency to accept online payments in the public sector is a vital factor in implementing successful e-government services. Therefore, this study aims to investigate the behavioral, institutional, and social aspects that influence citizens’ tendency to accept the usage of digital payments in the Egyptian public sector. To achieve this objective, the study relies on conducting in-depth interviews with citizens who belong to different age, and social and educational backgrounds, in addition to policy experts and public employees. Meanwhile, the study adopts the lens of the UTUAT model to analyze the different dimensions that affect citizens' perceptions and attitudes toward the issue. The findings of the study confirm the assumptions of the UTUAT model and highlight the importance of trust and inclusion as key factors in influencing citizens’ behavioral intentions. 2023-06-15T07:00:00Z thesis application/pdf https://fount.aucegypt.edu/etds/2065 https://fount.aucegypt.edu/context/etds/article/3098/viewcontent/auto_convert.pdf Theses and Dissertations AUC Knowledge Fountain Digital Transformation Digital Citizenship Online Payments Public Adminstration |
| spellingShingle | Digital Transformation Digital Citizenship Online Payments Public Adminstration El Masry, Ahmed The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title | The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title_full | The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title_fullStr | The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title_full_unstemmed | The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title_short | The Wallet of Digital Citizens: Online Payment Adoption in the Developing Countries’ Public Administration – Case of Egypt |
| title_sort | wallet of digital citizens online payment adoption in the developing countries public administration case of egypt |
| topic | Digital Transformation Digital Citizenship Online Payments Public Adminstration |
| url | https://fount.aucegypt.edu/etds/2065 https://fount.aucegypt.edu/context/etds/article/3098/viewcontent/auto_convert.pdf |
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