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Customer Churn Prediction Based on Sentiment Score

In recent years, the telecommunications industry has witnessed intensified competition, wherein the expense associated with acquiring new consumers exceeds that of sustaining existing ones. Consequently, predicting customer churn prior to its occurrence has become essential. This study proposes a se...

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Bibliographic Details
Main Author: Al-Safi, Shadha
Format: Thesis
Published: AUC Knowledge Fountain 2024
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