Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction
A thesis submitted to the department of supply chain information systems, school of business, college of humanities and social sciences, knust in partial fulfilment of the requirements for the degree of master of science in logistics and supply chain management
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
KNUST
2023
|
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613134004420608 |
|---|---|
| access_status_str | Open Access |
| author | Asante, Vera Ansaa |
| author_browse | Asante, Vera Ansaa |
| author_facet | Asante, Vera Ansaa |
| author_sort | Asante, Vera Ansaa |
| collection | Thesis |
| description | A thesis submitted to the department of supply chain information systems, school of business, college of humanities and social sciences, knust in partial fulfilment of the requirements for the degree of master of science in logistics and supply chain management |
| format | Thesis |
| id | oai:ir.knust.edu.gh:123456789/14924 |
| institution | KNUST (Ghana) |
| language | English |
| last_indexed | 2026-06-10T12:31:18.486Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| publishDate | 2023 |
| publishDateRange | 2023 |
| publishDateSort | 2023 |
| publisher | KNUST |
| publisherStr | KNUST |
| record_format | dspace |
| source_str | KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| spelling | oai:ir.knust.edu.gh:123456789/14924 The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction Asante, Vera Ansaa A thesis submitted to the department of supply chain information systems, school of business, college of humanities and social sciences, knust in partial fulfilment of the requirements for the degree of master of science in logistics and supply chain management Businesses must outgrow paper-based systems as they expand in order to maximize efficiency and accuracy in product selecting, packing, and shipping. This study's aim is to contribute to the growing body of knowledge on the use of Enterprise Resource Planning (ERP) for a successful Warehouse Management System in the Warehousing and Ports Operations (WPO) division of Cocoa Marketing Company (CMC). It will assist management in assessing how the module would affect their warehouse operations to raise organizational productivity and profitability. The quantitative research method was used in this study to gather and examine data. The study also employed the purposive sample method to distribute 80 questionnaires to respondents, the majority of whom were workers at the Tema branch of the Cocoa Marketing Company (CMC) in Ghana. To perform thorough analysis, the data was entered into an excel spreadsheet and coded before being imported into SPSS version 23.0. The study's found out that enterprise resource planning practices positively influence warehouse operation management. ERP practices had positive influence on user satisfaction. User satisfaction had a non-significant influence on warehouse operation management. User satisfaction did not mediate the nexus between ERP practices and warehouse operation management. It is recommended that Cocoa Marketing Company (CMC) management should regularly arrange well-tailored training programs for staff at different levels of the organization's hierarchy to give them up-to-date knowledge and skills to use the system effectively and efficiently to produce quality information for decision-making, which will increase return on investment. 2023-12-18T13:11:28Z 2023-12-18T13:11:28Z 2023 Thesis https://ir.knust.edu.gh/handle/123456789/14924 en application/pdf KNUST |
| spellingShingle | Asante, Vera Ansaa The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title | The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title_full | The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title_fullStr | The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title_full_unstemmed | The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title_short | The Use Of Enterprise Resource Planning For Effective Warehouse Operations Management In Cocoa Marketing Company (Cmc), Ghana; The Mediating Role Of User Satisfaction |
| title_sort | use of enterprise resource planning for effective warehouse operations management in cocoa marketing company cmc ghana the mediating role of user satisfaction |
| url | https://ir.knust.edu.gh/handle/123456789/14924 |
| work_keys_str_mv | AT asanteveraansaa theuseofenterpriseresourceplanningforeffectivewarehouseoperationsmanagementincocoamarketingcompanycmcghanathemediatingroleofusersatisfaction AT asanteveraansaa useofenterpriseresourceplanningforeffectivewarehouseoperationsmanagementincocoamarketingcompanycmcghanathemediatingroleofusersatisfaction |