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The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma)
This thesis is submitted in partial fulfillment of the requirements for the award of master of science in accounting and finance
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| Format: | Thesis |
| Language: | English |
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KNUST
2024
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| _version_ | 1867613138007883777 |
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| access_status_str | Open Access |
| author | OWUSU TIMOTHY, CA |
| author_browse | OWUSU TIMOTHY, CA |
| author_facet | OWUSU TIMOTHY, CA |
| author_sort | OWUSU TIMOTHY, CA |
| collection | Thesis |
| description | This thesis is submitted in partial fulfillment of the requirements for the award of master of science in accounting and finance |
| format | Thesis |
| id | oai:ir.knust.edu.gh:123456789/15305 |
| institution | KNUST (Ghana) |
| language | English |
| last_indexed | 2026-06-10T12:31:22.621Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| publisher | KNUST |
| publisherStr | KNUST |
| record_format | dspace |
| source_str | KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| spelling | oai:ir.knust.edu.gh:123456789/15305 The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) OWUSU TIMOTHY, CA This thesis is submitted in partial fulfillment of the requirements for the award of master of science in accounting and finance The study through an in-debt explanation of the relationships, challenges and perceptions surrounding revenue collections and service provisions, shed light on the critical role revenue mobilization plays in influencing service delivery for Oforikrom Municipality (OFMA). To achieve the objectives, the study adopted mixed methods research design and gathered quantitative and qualitative data using questionnaires, interviews and document analysis. Purposive sampling was used where 200 respondents were selected, 50 staff of OFMA and 150 residents. The study revealed that Grants, Rates, Lands and Royalties, Fees, Fines, Licenses, Rent and Miscellaneous Charges are the major sources of revenue for the Assembly. The positive correlation between revenue and expenditure underscored the pivotal role of revenue generation in resource allocation. Significant respondents strongly agreed on the relationship between revenue mobilization practices and service delivery outcomes. Qualitative insight emphasized challenges in revenue mobilization, including unwillingness of rate payers, inadequate logistics, lack of technology and proper data. The study concludes that the effectiveness of revenue mobilization practices significantly influences service delivery quality; OFMA’s revenue mobilization mechanism demonstrated inefficiencies and ineffectiveness, contributing to suboptimal service delivery. The study recommends the urgent need for targeted interventions to enhance revenue collection including deployment of technology, transparency and accountability, sensitization of rate payers and improving staff capacity. Legislative reforms and community engagement are also recommended to tackle identified challenges and improve service delivery. In essence, this thesis illuminates the intricate relationship between revenue mobilization and service delivery. By addressing the identified challenges and implementing the suggested recommendations, OFMA and similar institutions can work toward more efficient revenue management, ultimately leading to enhanced service delivery and greater resident satisfaction 2024-01-23T09:23:27Z 2024-01-23T09:23:27Z 2023 Thesis https://ir.knust.edu.gh/handle/123456789/15305 en application/pdf KNUST |
| spellingShingle | OWUSU TIMOTHY, CA The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title | The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title_full | The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title_fullStr | The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title_full_unstemmed | The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title_short | The impact of revenue mobilization on service delivery: a case study of oforikrom municipal assembly (ofma) |
| title_sort | impact of revenue mobilization on service delivery a case study of oforikrom municipal assembly ofma |
| url | https://ir.knust.edu.gh/handle/123456789/15305 |
| work_keys_str_mv | AT owusutimothyca theimpactofrevenuemobilizationonservicedeliveryacasestudyofoforikrommunicipalassemblyofma AT owusutimothyca impactofrevenuemobilizationonservicedeliveryacasestudyofoforikrommunicipalassemblyofma |