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The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited
A thesis submitted to the School of Graduate Studies, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirement for the award of Master of Business Administration, November-2009
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| _version_ | 1867613138194530304 |
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| access_status_str | Open Access |
| author | Ahenkorah, Lawrence Asante |
| author_browse | Ahenkorah, Lawrence Asante |
| author_facet | Ahenkorah, Lawrence Asante |
| author_sort | Ahenkorah, Lawrence Asante |
| collection | Thesis |
| description | A thesis submitted to the School of Graduate Studies, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirement for the award of Master of Business Administration, November-2009 |
| format | Thesis |
| id | oai:ir.knust.edu.gh:123456789/5935 |
| institution | KNUST (Ghana) |
| language | English |
| last_indexed | 2026-06-10T12:31:22.621Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| record_format | dspace |
| source_str | KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| spelling | oai:ir.knust.edu.gh:123456789/5935 The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited Ahenkorah, Lawrence Asante A thesis submitted to the School of Graduate Studies, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirement for the award of Master of Business Administration, November-2009 KNUST 2014-04-02T10:59:08Z 2023-04-20T10:07:16Z 2014-04-02T10:59:08Z 2023-04-20T10:07:16Z 2009-11-02 Thesis https://ir.knust.edu.gh/handle/123456789/5935 en application/pdf |
| spellingShingle | Ahenkorah, Lawrence Asante The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title | The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title_full | The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title_fullStr | The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title_full_unstemmed | The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title_short | The impact of service quality on customer loyalty in the Non-Banking Financial Institutions: A case study of Cedi Trust Financial Services Limited |
| title_sort | impact of service quality on customer loyalty in the non banking financial institutions a case study of cedi trust financial services limited |
| url | https://ir.knust.edu.gh/handle/123456789/5935 |
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