Full Text Available
Note: Clicking the button above will open the full text document at the original institutional repository in a new window.
Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly
A thesis submitted to the Department of Managerial Sciences, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Business Administration (Human Resource Management option).
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2015
|
| Tags: |
No Tags, Be the first to tag this record!
|
| _version_ | 1867613139397246976 |
|---|---|
| access_status_str | Open Access |
| author | Akomeah Gyamfi, Irene |
| author_browse | Akomeah Gyamfi, Irene |
| author_facet | Akomeah Gyamfi, Irene |
| author_sort | Akomeah Gyamfi, Irene |
| collection | Thesis |
| description | A thesis submitted to the Department of Managerial Sciences, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Business Administration (Human Resource Management option). |
| format | Thesis |
| id | oai:ir.knust.edu.gh:123456789/7742 |
| institution | KNUST (Ghana) |
| language | English |
| last_indexed | 2026-06-10T12:31:23.640Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| record_format | dspace |
| source_str | KNUSTSpace — Kwame Nkrumah University of Science & Technology (Ghana) |
| spelling | oai:ir.knust.edu.gh:123456789/7742 Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly Akomeah Gyamfi, Irene A thesis submitted to the Department of Managerial Sciences, Kwame Nkrumah University of Science and Technology in partial fulfilment of the requirements for the degree of Master of Business Administration (Human Resource Management option). The study examined how Workplace Incivility affects Performance in the Kumasi Metropolitan Assembly (KMA). Workplace Incivility can be defined as low-intensity deviant behaviour with unclear intent to harm the target, which violates workplace norms for mutual respect. The objectives of this research were: to identify the main types of incivility that occur at KMA; to assess the relationship between social status (e.g. sex, level in organization) and the occurrence of incivility in KMA; and to examine the relationship between incivility and staff performance in KMA. Based on reviewed literature, the researcher classified uncivilised behaviour as Supervisory bullying, co-worker infighting, worker-customer conflict and sexual harassment. Responses indicated that these incivilities in KMA are on the low level. On incivility and various demographics, there were significant relationship between some incivilities and demographics like age, education, employment status and tenure. On staff performance, previous studies reported decreased productivity among other factors such as declining commitment. The researcher confirmed these assumptions in the studies by recording negative and significant relationship between all four incivilities and productivity. Based on the findings, it was realized that most of the respondents reported low levels of incivility but the general perception is that there is high incivility in KMA. It therefore bestows on the workers to change this perception of people about KMA. Nevertheless, these incivilities were recorded as having negative correlations with productivity at work. In view of this, the researcher recommends that workers of the Assembly should make conscious effort to do away with such incivilities so that productivity would not be greatly affected. KNUST 2015-09-02T15:36:17Z 2023-04-19T19:10:14Z 2015-09-02T15:36:17Z 2023-04-19T19:10:14Z 2013-07-02 Thesis https://ir.knust.edu.gh/handle/123456789/7742 en application/pdf |
| spellingShingle | Akomeah Gyamfi, Irene Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title | Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title_full | Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title_fullStr | Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title_full_unstemmed | Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title_short | Workplace incivility and its effect on performance: A study of the Kumasi Metropolitan Assembly |
| title_sort | workplace incivility and its effect on performance a study of the kumasi metropolitan assembly |
| url | https://ir.knust.edu.gh/handle/123456789/7742 |
| work_keys_str_mv | AT akomeahgyamfiirene workplaceincivilityanditseffectonperformanceastudyofthekumasimetropolitanassembly |