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An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach.
Includes bibliographical references.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Department of Finance and Tax
2014
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| _version_ | 1867613282541502464 |
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| access_status_str | Open Access |
| author | Cilliers, Albert John |
| author2 | Uliana, Enrico |
| author_browse | Cilliers, Albert John Uliana, Enrico |
| author_facet | Uliana, Enrico Cilliers, Albert John |
| author_sort | Cilliers, Albert John |
| collection | Thesis |
| description | Includes bibliographical references. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/10273 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:40.116Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2014 |
| publishDateRange | 2014 |
| publishDateSort | 2014 |
| publisher | Department of Finance and Tax |
| publisherStr | Department of Finance and Tax |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/10273 An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. Cilliers, Albert John Uliana, Enrico Financial Management Includes bibliographical references. This study considers the completeness of Ferreira and Otley's (2009) evaluative framework, designed to identify the performance management and management control issues in organisations. There is growing criticism in the literature that Ferreira and Otley's (2009) framework is essentially technocratic in nature, ignores socio-ideological controls such as organisational culture and clans, and needs to be combined with a social science perspective. Consequently, this study reviews the literature pertaining to certain socioideological controls, using a multi-disciplinary approach which focuses particularly on the social sciences. Combining insights obtained from the literature, the study then applies Ferreira and Otley's (2009) framework in an empirical case study setting, assessing the extent to which the framework can identify the performance management and control issues in a small South African knowledge-intensive company. Findings from the study suggest that Ferreira and Otley's (2009) framework is indeed deficient in that it is not able to identify cultural controls, clan controls and personnel controls. The possible implications of the cultural paradigm for control system design, contingency theory, and the general management control framework are also discussed. 2014-12-27T14:18:51Z 2014-12-27T14:18:51Z 2012 Master Thesis Masters MCom http://hdl.handle.net/11427/10273 eng application/pdf Department of Finance and Tax Faculty of Commerce University of Cape Town |
| spellingShingle | Financial Management Cilliers, Albert John An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| thesis_degree_str | Master's |
| title | An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| title_full | An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| title_fullStr | An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| title_full_unstemmed | An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| title_short | An evaluation of the completeness of Ferreira and Otley's (2009) performance management framework, using a multi-disciplinary approach. |
| title_sort | evaluation of the completeness of ferreira and otley s 2009 performance management framework using a multi disciplinary approach |
| topic | Financial Management |
| url | http://hdl.handle.net/11427/10273 |
| work_keys_str_mv | AT cilliersalbertjohn anevaluationofthecompletenessofferreiraandotleys2009performancemanagementframeworkusingamultidisciplinaryapproach AT cilliersalbertjohn evaluationofthecompletenessofferreiraandotleys2009performancemanagementframeworkusingamultidisciplinaryapproach |