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Emotional labour and employee well-being in the hospitality industry
Includes bibliographical references.
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| Main Author: | |
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| Other Authors: | |
| Format: | Thesis |
| Language: | English |
| Published: |
Organisational Psychology
2015
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| _version_ | 1867613301355053056 |
|---|---|
| access_status_str | Open Access |
| author | Smith, Lakin |
| author2 | Bagraim, Jeffrey |
| author_browse | Bagraim, Jeffrey Smith, Lakin |
| author_facet | Bagraim, Jeffrey Smith, Lakin |
| author_sort | Smith, Lakin |
| collection | Thesis |
| description | Includes bibliographical references. |
| format | Thesis |
| id | oai:open.uct.ac.za:11427/13012 |
| institution | University of Cape Town (South Africa) |
| language | eng |
| last_indexed | 2026-06-10T12:33:57.504Z |
| license_str | Not specified — see source repository |
| provenance_str_mv | Harvested via OAI-PMH from UCTD — University of Cape Town Open Access Repository |
| publishDate | 2015 |
| publishDateRange | 2015 |
| publishDateSort | 2015 |
| publisher | Organisational Psychology |
| publisherStr | Organisational Psychology |
| record_format | dspace |
| source_str | UCTD — University of Cape Town Open Access Repository |
| spelling | oai:open.uct.ac.za:11427/13012 Emotional labour and employee well-being in the hospitality industry Smith, Lakin Bagraim, Jeffrey Organisational Psychology Includes bibliographical references. This study examines the nature of emotional labour and its relationship with employee well-being using a sample of South African hospitality employees (N =136). Exploratory factor analysis differentiated between three distinct emotional labour dimensions: surface acting, deep acting, and naturally felt expression. Controlling for the influence of positive affectivity and general self-efficacy, hierarchical multiple regression analysis showed that surface acting predicted emotional exhaustion, and deep acting predicted job satisfaction. Work-to-life conflict partially mediated the relationship between surface acting and emotional exhaustion, and fully mediated the relationship between surface acting and job satisfaction. Managerial implications and suggestions for research are discussed 2015-05-28T12:26:07Z 2015-05-28T12:26:07Z 2014 Master Thesis Masters MCom http://hdl.handle.net/11427/13012 eng application/pdf Organisational Psychology Faculty of Commerce University of Cape Town |
| spellingShingle | Organisational Psychology Smith, Lakin Emotional labour and employee well-being in the hospitality industry |
| thesis_degree_str | Master's |
| title | Emotional labour and employee well-being in the hospitality industry |
| title_full | Emotional labour and employee well-being in the hospitality industry |
| title_fullStr | Emotional labour and employee well-being in the hospitality industry |
| title_full_unstemmed | Emotional labour and employee well-being in the hospitality industry |
| title_short | Emotional labour and employee well-being in the hospitality industry |
| title_sort | emotional labour and employee well being in the hospitality industry |
| topic | Organisational Psychology |
| url | http://hdl.handle.net/11427/13012 |
| work_keys_str_mv | AT smithlakin emotionallabourandemployeewellbeinginthehospitalityindustry |